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We’d Love to Hear From You
At Lewis Living, your experience matters to us. Whether you have a question about your order, need help with sizing, or want to know more about our products, we're here to help.
Reach out anytime — we typically respond within 24 hours on business days.
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Frequently Asked Questions
Damaged or Defective Products
If your item arrives damaged or has a manufacturing error, we offer a free reprint or refund.
To request one:
- Report the issue within 30 days of delivery
- Provide a clear photo of the problem
No need to return the damaged product
Returns and Exchanges
All our products are made to order. As a result, we do not support returns or exchanges for:
- Incorrect size or color ordered
- Change of mind
Please review your order carefully before placing it.
Undeliverable Orders
If an order is returned to us due to an invalid or undeliverable address, we’ll refund the product price only. Shipping charges are non-refundable.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
You can also log into your account on our store to view your order status and tracking details.
What should I do if my order hasn't arrived?
If your order hasn’t arrived within the expected timeframe:
- Check your tracking info for updates
If tracking shows no progress or is unclear, contact us via email at hello@lewislivinginc.com for help
Can I change my shipping address after placing an order?
Changes can often be made before the order is shipped. Please reach out to us via email at hello@lewislivinginc.com as soon as possible if you need to update your address.
How do I cancel my order?
Orders can typically be canceled before they ship.
To cancel, contact us promptly via email at hello@lewislivinginc.com after placing your order.